HASSAN, Ali; KORRAPATI, Bharath. An Explainable Machine Learning Framework for Customer Churn Prediction and Retention in IT Service Organizations. Journal of Information Technology, Cybersecurity, and Artificial Intelligence, [S. l.], v. 3, n. 5, p. 25–47, 2026. DOI: 10.70715/jitcai.2026.v3.i5.096. Disponível em: https://jitcai.org/index.php/journal/article/view/96. Acesso em: 30 sep. 2026.