hassan ali, Korrapati B. An Explainable Machine Learning Framework for Customer Churn Prediction and Retention in IT Service Organizations. Journal of Information Technology, Cybersecurity, and Artificial Intelligence [Internet]. 2026 Sep. 30 [cited 2026 Sep. 30];3(5):25-47. Available from: https://jitcai.org/index.php/journal/article/view/96